IT-support personnel have a difficult job. Constant phone calls and emails from people barely smart enough to operate their computers can grate on you after a while. Before too long, every support phone call sounds the same.
With the new PC Dice diagnostic system, give your users the reassurance they need while maintaining your sanity. Just a quick toss of the dice, and all the information you need is right there. Three dice describe the problem, the culprit, and the solution. Now, your conversation is simplified:
“Hello, IT… [rolls dice] Hmm, sounds like you’ve got some spyware. It’s no big deal, it’s a Windows problem, but we can just install some anti-spyware and take care of it. Okay? Great… You’re welcome… I love you, too…”
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